• Business Function, Process, and Procedure Analysis
• Process and Procedure Gap Analysis
• Current Software Analysis
• Disaster Recovery Planning

• Information Systems Assessment
• Hardware/Software Needs Assessment
• Gap Remediation Planning
• Documentation Management

• Requirements Definition
• Feasibility Studies
• Tutorials

• Requests for Function Proposals
• Requests for Bids
• Manuals and Documentation Management

• Project Specification
• Project Costing
• Technical Presentation

• Project Phase and Budget Management
• System Performance Measurement
• Training

HARDWARE

DATABASES

• IBM 390
• APPLE and MAC
• Windows 98/XP/ 2000 Workstations
• Windows NT /2000 Server

• Access
• DB/2, SQL, SQL SERVER
• Directory-based
• IMS

LAN

INTERFACES

• Microsoft Windows /NT Networking
• System Administration
• Internet Support

• Mainframe-to-Mainframe
• Mainframe-to- Client-Server
• Multiple-tier Server

DESIGN and DEVELOPMENT

IMPLEMENTATION and CONVERSION

• Business-Requirements-Based Applications
• Commercial-Off-The-Shelf Customization
• Business Process-Product-Procedure Deployment

• Phased Enhancements
• Initial Configuration
• Extractions and Loads

MAINTENANCE and SUPPORT

TESTING and CERTIFICATION

• End-User Support
• Backup, Archiving, and Recovery
• Post-Deployment Maintenance

• Business Requirements Verification
• System Test Planning and Verification
• User Acceptance Testing